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FAQ's
What is a typical lead time for stock items and custom Items?
- Prompt shipment — 5 Business Days — Most Stock Products.
- Please allow 2-4 weeks for any custom hardwood mouldings and 5-6 weeks for custom woodcarvings.
- Orders up to 9' can ship FedEx ground or overnight. All others ship LTL.
- When planning your installation, please be sure to allow enough time for any custom work to be delivered.
Click here for Shipping and Freight Policy.
Do you offer Design Assistance?
Yes, Design Assistance is available — Both Billable and Complimentary Assistance from White River's Professional In-House Designers. Elevations, Perspective Drawings, Architectural Specifications. Click here for more information.
Please call us with any design questions you may have — Build-ups, Stacking, Proportionality, Combinations, Designability.
What lengths are available in your hardwood mouldings? Is there a minimum order?
- Mon Reale®, Ornamentally Embossed™, and Traditional Hardwood Mouldings are produced from domestic lumber that is 65% 12' — 16' lengths, allowing the production of stock mouldings in long lengths (overall 3' - 16'). There is no minimum order, but 3' is the smallest we produce.
- Adornments™ Handcarved Lineals are produced from domestic lumber that is 8' lengths. Any order over 8' may include 2 pieces that equal 8'. Requesting all 8' pieces is subject to a 10% upcharge.
Lengths can be specified for an upcharge. Ask you local Distributor or Dealer for pricing.
What mouldings can I use for curved applications?
- All of White River™ Hardwoods mouldings and many of the handcarvings are available in UltraFlex™.
- UltraFlex™ is a syntactic polyurethane compound with a composition similar to wood. It installs and may be handled just like wood.
- UltraFlex™ may be painted or stained. UltraFlex™ is ordered on a "per order" basis and made specifically to your specifications. Click here to view image of stained ultraflex.
- Ultraflex™ perfect for arches over windows and doors as well as curved walls and other curved applications.
- Ultra-Flex™ moulding is available for curved applications and is produced in lengths from 5' - 12'. There is no minimum, but the minimum order is 5'.
Can you stain Poplar?
Absolutely! Stain, glaze, or paint. We precision machine our complete line of mouldings from solid, clear Poplar. Poplar will accept stain to match Cherry, Maple, Mahogany, Maple, Birch, Walnut and many other hardwoods.
Can I use White River™ products for my exterior?
White River™ products are designed for interior use only. However, products may be used for exterior applications as long as they are protected from the elements and sealed and finished appropriately.
What is Lindenwood?
Lindenwood is an excellent hardwood that White River has selected for its Authentic Handcarved™ collection. Lindenwood is comparable to Basswood in color and grain.
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