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Specified-Lengths Policy for Mon Reale®, Embossed & Traditional Mouldings

Tallying Policy
This industry-standard policy will allow customers to correctly receive the stock that is pulled to meet their orders. All mouldings are tallied to the nearest foot. For example, if the actual length is 11'5", the tallied length is 11'. If the actual length is 11'7", the tallied length is 12'. If the actual length is 11'6", the tallied length is 11'.

FedEx Orders
Specified lengths on FedEx orders are subject to an upcharge of 20% (30% Mon Reale®) plus additional LF needed to pull the order. Many orders with FedEx piece counts are exceeding the cost to ship LTL. To FedEx five bundles can be the same as an $100 LTL charge. Many of the truck lines we use to ship LTL have shipping schedules within a day of regular FedEx ground.

Examples
The following examples would be subject to specified-length charges: 3 pc 8' CA37POP. The following example is NOT subject to specified-length charges: 24' CA37POP, ship FedEx. This order will be pulled random length with no upcharge. Normally, we will ship 6' — 8' lengths to fill this order.

PROS OF RANDOM LENGTHS CONS OF SPECIFIED LENGTHS PROS OF SPECIFIED LENGTHS
1. Shortens lead time
2. Available from current inventory
3. Long lengths
4. Best price (save 20-40%)		 1. Will delay shipment of your order
2. Length may not be available from current inventory
3. Unknown increased cost due to over pull		 1. On small jobs or repetitive length use application, it best fits the customer's needs the first time

Return Policy

  1. Our terms of sale are F.O.B. our factory. The responsibility for damage in transit is the carrier's, whether it is visible or concealed damage.
  2. Inspect your shipment immediately. Insist that visible damages be indicated on your copy of the freight bill.
  3. Open boxes within 15 days of delivery, inspect for concealed damages and report any discrepancies. No adjustments will be made for discrepancies not reported within 15 days of receipt.
  4. In case of damage, notify the delivering carrier immediately, requesting that inspection be made. Place a phone call to the delivery carrier and confirm with a written report, holding a copy of the request for claim purposes.
  5. We take every precaution to ensure safe arrival, but our responsibility ceases when the shipment is turned over to the carrier.
  6. Claims of damages must be made by you to the carrier within 15 days of receipt of delivery.

Return Goods

  1. Do not return any product without our authorization.
  2. Call Customer Service and obtain a Return Goods Authorization (RGA#). We will fax you a shipping label that MUST be used.
  3. Returned products must have packaging equal to original factory packaging (with adequate protective padding material and cardboard securely fastened.) White River™ WILL NOT be responsible for damage incurred because of insufficient packaging.
  4. Special and custom-manufactured items cannot be returned.
  5. Return merchandise will not be accepted by us from the carrier unless it is returned freight prepaid within 15 days of the return authorization date. Packages must be clearly marked with the RGA number.


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